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The Ten Principles Behind Great Customer Experiences

The Ten Principles Behind Great Customer Experiences

by Matt Watkinson

Editeur : FT Press
ISBN: 9780273775089
Broché: 240
Télécharger les formats: pdf, ePub, mobi, fb2
Taille du fichier: 6 Mb
Date d'affichage: 2020-08-02
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La description:

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make...