Livres en ligne gratuitement sans téléchargement Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives PDB CHM RTF 9781490719450 Randy a. Steinberg

Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

by Randy a. Steinberg

Editeur : Trafford Publishing
ISBN: 9781490719450
Broché: 196
Télécharger les formats: pdf, ePub, mobi, fb2
Taille du fichier: 5 Mb
Date d'affichage: 2020-09-21
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La description:

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: • Defining and ...